At Goldplush Cosmetics, we strive to ensure your satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help.

1. Eligibility for Returns

  • Returns are accepted within [Insert Timeframe] days of delivery.
  • Items must be unused, in original packaging, and in the same condition as received.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

We cannot accept returns for:

  • Opened or used cosmetics and skincare products (due to hygiene and safety reasons).
  • Gift cards or promotional items.
  • Sale items (where indicated as non-returnable).

3. Refund Process

  • Once we receive your returned item, we will inspect it.
  • If approved, a refund will be processed to your original payment method.
  • Refunds may take [Insert Timeframe] days to reflect, depending on your payment provider.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at info@goldplusgcos.com with details of the issue.

5. Damaged or Defective Products

If your order arrives damaged or defective:

  • Notify us within [Insert Timeframe] days of delivery.
  • Provide clear photos of the damaged product and packaging.
  • We will arrange for a replacement or refund, depending on the situation.

6. How to Initiate a Return

To start a return:

  1. Contact us at info@goldplusgcos.com or call us at 03138644887.
  2. Provide your order details and reason for return.
  3. Follow the instructions provided by our team, including shipping the product to:
    Commercial Area A, Phase 2, Defence Housing Authority, Karachi, Sindh 75500, Pakistan.

Note: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

7. Cancellation Policy

Orders can be canceled within [Insert Timeframe] hours of placing them, provided they haven’t been shipped yet.

8. Contact Us

For any questions about this policy or assistance with returns, reach out to us: